NightSky offers complete management services for LANs and WANs, encompassing ISO fault, configuration, performance, security, and accounting domains. We also manage third-party communication services and gateways.
Proven capabilities include:
Worldwide operations management centers
NightSky has partnered with firms whom has invested in worldwide operations management centers which include network management as their core competency. Hubs are located in Colorado, Singapore, and the United Kingdom, with satellite links to other locations in North America, Europe, and the Asia/Pacific region. This enables "follow-the-sun" network management for global customers.
Our comprehensive services allow you to select the specific capabilities that best meet your business needs. As a result, your networks deliver the high levels of performance and availability needed to meet your business goals.
Flexible lifecycle services designed to improve return on your technology investments
NightSky offers comprehensive systems management services covering all aspects of your multivendor IT environment, including:
You choose the services that are right for your business. You can count on the support you need to integrate new technologies, resolve interoperability issues, and gain control over escalating costs.
Manage your IT support environment more effectively
NightSky develops and operates a global enterprise help desk that is customized to your organization and integrated with existing resources.
The help desk provides a single point of accountability for users, as well as a consistent interface to internal IT support groups and vendors.
Your entire organization reaps the business and productivity benefits that come with the increased ability to measure, manage and improve IT support-with faster service response times and prompt resolution of service requests.
Help desk services include:
Every dimension of your help desk solution is designed to meet your unique business requirements - from the level of support delivered on a particular product, to the greeting users hear when calling your support line, to the customized reports we generate to enhance your decision-making processes. We own all service problems, and issues are escalated through multiple support levels until you are satisfied with the resolution.
A comprehensive, cost-effective way to gain control over your IT environment
Asset Management from NightSky is based on an integrated information system that provides four key capabilities to support your ongoing business functions:
The solution features a flexible implementation plan that lets you select the exact capabilities you need to establish the level of control you want. As a result, you get a solution that's matched to your needs at a cost that's right for your budget.
Today, continuous access to critical information isn't a business option. It's a business imperative. Downtime - whether it's caused by mother nature or human nature - can mean lost revenue, lost customers, lost opportunities.
That's why enterprises the world over have chosen NightSky as their business continuity partner. Our Business Continuity Solutions deliver the best-in-class technology, services, and strategies you need to reduce your risk, protect your mission-critical operations against catastrophic events, and speed your recovery.
Choose from these superb services to create a continuity solution that meets your specific needs: