Network Operations

Get expert assistance in managing your network

Here is the help you need to offload day-to-day network management, maintenance, and administration tasks from your in-house staff. Start with a foundation of five core services. Then customize by adding service options for your specific requirements.

Core services:

• Network Operations and Support Plan: incorporates your business and IT goals, as well as your network needs
• Network Management Station: onsite diagnosis and analysis
• Fault Isolation: round-the-clock remote and/or onsite diagnostic capabilities through network management software and hardware
• Fault Resolution and Vendor Management: a focal point of contact initiates and coordinates all actions necessary to return your network to a fully operational state
• Remote Advisory Support: access to NightSky network specialists for help with problem determination and resolution

Optional services:

• Topology Management: identifies all networking equipment and keeps your topology up-to-date
• Performance Management: monitoring of selected network hardware using measures and thresholds tailored to your requirements
• Predictive Maintenance: review and analysis of network data to anticipate problems; recommendations for corrective procedures
• Network Onsite Expertise: help with fault isolation, fault resolution, and performance management
• Onsite Performance Reviews: conducted on predetermined schedule
• Remote Automatic Alarming: selects thresholds to detect issues that could cause loss of efficiency or network failure
• Network Administration: management of people functions such as work flow analysis, trouble logs, shift changes and handoffs; may also include day-to-day network operations functions such as change management

Whether your business is a telephone company moving towards the internet; an ISP moving toward voice and multimedia services; a cable company moving toward the Internet, voice, and interactive services; or a new generation information carrier, converging on an IP-based infrastructure will open new worlds of opportunity. The NightSky Next Generation Network Service Provider Architecture ensures that your customers can activate information to reach more people, in less time, with greater impact.

Service Applications
We offer innovative services that increase revenue and help your customers achieve success, such as web and commerce hosting, carrier grade Voice over IP, unified billing web-enabled call centers, and knowledge management.

Internet Network Services
We provide standards-based facilities for sharing information through collaboration, sp, unified messaging, knowledge management, conferencing, and directory services, within and beyond the service provider.

Packet Switching
We help you create or transition to a high-performance core of IP-based primary switching platforms for call handling and signaling over public networks.

Transmission Technology
Routing, switching, remote access, and facilities for networked storage carry voice, data, and video traffic on a high-performance, multi-service IP backbone. We integrate products from industry-leading partners to create fast, scalable, intelligent, and adaptive networks.

Security
NightSky security solutions include firewalls, extranets, virtual public networks, certificate solutions, and single logon, allowing your customers to utilize public networks with confidence.

Network and Services Management
We help you unify your telecommunications management network, IP infrastructure, and services with a new generation of web-based management tools.