NightSky offers complete management services for LANs and WANs, encompassing ISO fault, configuration, performance, security, and accounting domains. We also manage third-party communication services and gateways.

Proven capabilities include:

• Assessment of your total network environment, focusing on physical network infrastructure and equipment
• Optimization using remote and on-site tools to implement or improve network operations policies and procedures, evaluate and integrate network management systems, and assure network security
• Operations services involving remote monitoring and alarm detection, fault resolution, and periodic configuration management

Worldwide operations management centers
NightSky has partnered with firms whom has invested in worldwide operations management centers which include network management as their core competency. Hubs are located in Colorado, Singapore, and the United Kingdom, with satellite links to other locations in North America, Europe, and the Asia/Pacific region. This enables "follow-the-sun" network management for global customers.

Our comprehensive services allow you to select the specific capabilities that best meet your business needs. As a result, your networks deliver the high levels of performance and availability needed to meet your business goals.

Systems management

Flexible lifecycle services designed to improve return on your technology investments

NightSky offers comprehensive systems management services covering all aspects of your multivendor IT environment, including:

• Accounting
  Data collection
  Rollup and distribution
• Security
  Intrusion alarming
  Compliance
  Audit
• Performance
  Capacity planning
  Preventive actions against monitored thresholds
• Fault management
  Fault identification resolution
• Help desk
  Revision management;
• Asset management
  Database creation and management

You choose the services that are right for your business. You can count on the support you need to integrate new technologies, resolve interoperability issues, and gain control over escalating costs.

Manage your IT support environment more effectively

NightSky develops and operates a global enterprise help desk that is customized to your organization and integrated with existing resources.

The help desk provides a single point of accountability for users, as well as a consistent interface to internal IT support groups and vendors.

Your entire organization reaps the business and productivity benefits that come with the increased ability to measure, manage and improve IT support-with faster service response times and prompt resolution of service requests.

Help desk services include:

• Requests for tutorial support for legacy applications, enterprise applications and shrink-wrap software
• Internet and intranet usage questions
• Orders for new desktop systems, or hardware and software upgrades
• Remedial hardware and software support
• Administrative assistance with passwords, login procedures and network services
• Requests for desktop moves, adds and changes

Every dimension of your help desk solution is designed to meet your unique business requirements - from the level of support delivered on a particular product, to the greeting users hear when calling your support line, to the customized reports we generate to enhance your decision-making processes. We own all service problems, and issues are escalated through multiple support levels until you are satisfied with the resolution.

A comprehensive, cost-effective way to gain control over your IT environment

Asset Management from NightSky is based on an integrated information system that provides four key capabilities to support your ongoing business functions:

• Physical inventory of your IT assets and creation of an asset information database
• Acquisition support
• Asset database management
• Billing services, including rate schedule management, client profiles and transaction management

The solution features a flexible implementation plan that lets you select the exact capabilities you need to establish the level of control you want. As a result, you get a solution that's matched to your needs at a cost that's right for your budget.

Recovery & protection services

Today, continuous access to critical information isn't a business option. It's a business imperative. Downtime - whether it's caused by mother nature or human nature - can mean lost revenue, lost customers, lost opportunities.

That's why enterprises the world over have chosen NightSky as their business continuity partner. Our Business Continuity Solutions deliver the best-in-class technology, services, and strategies you need to reduce your risk, protect your mission-critical operations against catastrophic events, and speed your recovery.

Choose from these superb services to create a continuity solution that meets your specific needs:

• Business continuity consulting services. We'll evaluate your environment to determine its disaster risks and availability requirements, then make recommendations for maintaining maximum uptime.
• Facility consulting and site services. NightSky can plan, design, and build a facility that delivers 24x365 availability, reduces your risks and operating costs, and eliminates facility-based sources of downtime.
• Business Recovery Center Services. If disaster strikes, move your IT operations and staff to our state-of-the-art business recovery centers and resume business as usual..
• Mobile recovery solutions. Move into a mobile facility pre-configured to accommodate your computers, employees, and customers while we restore your damaged facility to full capacity.
• NightSky Recover-All Service. Protect your IT assets with "priority-one" service that guarantees equipment replacement within 72 hours of order placement - no matter what kind of catastrophe you're coping with.
• Environmental products and power quality solutions. Safeguard your critical business operations and data from the effects of power-related disasters.
• Electronic vaulting and backup. NightSky can help you plan and implement a strategy for restoring files from anywhere across your enterprise, anytime you need them.